R12: AP: When Attempting To Approve an Invoice in Invoice Workbench, the Invoice Creator Does Not Receive Approval Notification When Using Payables (AP) Hold Approval Management (AME) (Doc ID 3051267.1)

Last updated on OCTOBER 02, 2024

Applies to:

Symptoms

When attempting to approve an invoice in Invoice Workbench, the invoice creator does not receive approval notification when Payables (AP) Hold Approval Management (AME)
Approval is sent to the designated Approver when Hold is applied on an AP Invoice.
When the Approver approves the notification, the hold is released however the initiator does not receive any notification that Hold has been released.


The issue can be reproduced at will with the following steps:

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1). Payables Manager > Invoice > Enter > Actions...1 > Approve
2). Use AP Hold AME Approval.
3). Approval is sent to the designated Approver when the Hold is applied on an AP Invoice.
4). When the Approver approves the notification, the hold is released however the initiator does not receive any notification that the Hold has been released.

Changes

 n/a

Cause

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