What Are The Steps To Delete Charge Lines So That The Service Requests Can Be Purged? (Doc ID 3059044.1)

Last updated on NOVEMBER 18, 2024

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

After running the concurrent program 'Service Request Data Purge', the following messages are displayed for some Service Requests:

List of service requests for which validations failed.

Purge Error Message

You cannot delete the charge lines for the service request because some of them have not been submitted to Oracle Order Management.

What are the steps to delete these Charge lines so that the Service Requests can be Purged?

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