My Oracle Support Banner

Refund's Customer Address Is Getting Overridden When The Refund Is Made To A Related Customer (Doc ID 3060050.1)

Last updated on DECEMBER 09, 2024

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When a refund is created for a related customer, the address select at the moment of creating the refund it is not saved, it is getting overwritten for the primary address of the customer of the receipt.

 
Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Receipts > Receipts

  1. Create Receipt number
  2. Apply Refund.
  3. Click Refund Attributes.
  4. In the Customer Name field, customers are listed for which party has relationship. Change Customer Number to a related customer.
  5. Choose Customer Address and save.
  6. Close the form and query the receipt.
  7. Go to refund screen and the refund has related customers address on the refund but not the related customers address which was selected while submitting the request.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.