The iReceivables Remaining Balance, Total Payment, Balance Due Are Null or Incorrect When Selecting Multiple Invoices for Different Sites (Doc ID 3060292.1)

Last updated on DECEMBER 11, 2024

Applies to:

Symptoms

In the iReceivables Account tab, select multiple invoices and click on Pay.  In the resulting pay screen, the following fields are either null, or contain wrong amounts based on the invoices that were selected:

Remaining Balance
Total Payment
Balance Due
Dispute Amount

The following conditions result in different results:
1.  In the Account tab, if all selected invoices belong to a non-primary Bill-to site, the above fields will be null
2.  In the Account tab, if a mixture of invoices from the primary Bill To site, and a non-primary bill to site are selected, the totals for the above fields are incorrect, as they are missing the values for the non-primary site.

Steps to Reproduce:

Responsibility: iReceivables Account Management
Navigation: Customer Search

1. Search for a customer and click on the Account tab
2. Select a combination of invoices from the non-primary bill to site and the primary bill to.  Or select only invoices from the non-primary bill to site.  Click on Pay
3. The amounts in the Pay screen are not correct based on the amounts of the invoices that were selected, or the fields are all null

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.