History of Coverage Start Date is Not Being Retained
(Doc ID 309211.1)
Last updated on OCTOBER 11, 2021
Applies to:Oracle Advanced Benefits - Version 22.214.171.124 to 126.96.36.199 [Release 11.5.10]
Information in this document applies to any platform.
Participant is defaulted into a plan on the first day of the enrollment period. The coverage start date code for the default plan is 'Event'. This constitutes the first enrollment. They must then elect a different plan during the enrollment period which becomes the second enrollment. This needs to be treated as a subsequent enrollment with its own coverage start date, and must not overwrite the first enrollment. The reason this is a problem is a history needs to be sent to the benefit provider.
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