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History of Coverage Start Date is Not Being Retained (Doc ID 309211.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Participant is defaulted into a plan on the first day of the enrollment period. The coverage start date code for the default plan is 'Event'. This constitutes the first enrollment. They must then elect a different plan during the enrollment period which becomes the second enrollment. This needs to be treated as a subsequent enrollment with its own coverage start date, and must not overwrite the first enrollment. The reason this is a problem is a history needs to be sent to the benefit provider. 

Cause

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