RMA Using Line Flow - Return for Credit with Receipt and Approval with Order Flow - Generic does not send Notification to Approver (Doc ID 311636.1)

Last updated on JANUARY 28, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 21-Jul-2010
***Checked for relevance on 7-Nov-2012***

Symptoms

User created a Return Order using Line Flow - Return for Credit with Receipt and Approval with Order Flow - Generic.Defined the profile option OM: Notification Approver.
However, no notification is sent to the approver defined in the profile option andthe Order Line is stuck with the status Booked. The order cannot be processed further.
The workflow status shows it is Notified and 'Awaiting Approval'.

Cause

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