RMA Using Line Flow - Return for Credit with Receipt and Approval with Order Flow - Generic does not send Notification to Approver
(Doc ID 311636.1)
Last updated on MARCH 01, 2024
Applies to:
Oracle Order Management - Version 11.5.9 to 12.2.2 [Release 11.5 to 12.2]Oracle Order Management - Version 12.2.8 to 12.2.8 [Release 12.2]
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Symptoms
User created a Return Order using Line Flow - Return for Credit with Receipt and Approval with Order Flow - Generic.Defined the profile option OM: Notification Approver.However, no notification is sent to the approver defined in the profile option and the Order Line is stuck with the status Booked.
The order cannot be processed further.The workflow status shows it is Notified and 'Awaiting Approval'.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |