Receipt Workbench Issue/Transaction Workbench Issue: Transaction You Want to Apply Receipt to is Missing In Apply To List of Values or Credit Option is Disabled (Doc ID 313421.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

This issue manifests in several ways:

• You are attempting to apply a receipt or a credit memo to a particular invoice. When you invoke the list of values for the Apply To Field, you do not see the invoice you want to apply to.
• You are running automatic receitps and expect a particular transaction to be picked up by the process, but it is instead ignored.

Following are steps to reproduce from the Receipt workbench:

Responsibility: Receivables Manager
Navigation: Receipts > Applications

• Create of Query a Receipt and Click on Apply button
• Navigate to Apply To field and invoke list of values, the invoice you want to apply to is not on the list
  
  

Following are steps to reproduce for Credit Memo:

Navigation: Transactions - Transactions Summary

• Query a credit memo
• Click on Button Applications

Changes

Cause

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