Unable to set up a Credit Card Bank Account for the Customer. (Doc ID 329583.1)

Last updated on DECEMBER 09, 2022

Applies to:

Symptoms

When attempting to enter Credit Card information, on the Sales Order form, for information purposes only, the following error occurs.

ERROR

STEPS
NOT using iPayment.
The Customer Bill To Site has the Payment Method set up as Credit Card.
The Bill To Site also has the Bank Account assigned.
OM: Credit Card Privileges is set to 'All'.

1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders.
3.  Entered Customer Name, Customer PO, Order Type.
4.  Chose Credit Card as the Payment Term. This has Prepayment checked.
5.  Entered Payment Type as Credit Card. Chose Card name as Visa. The card number, expiration date defaults.
6.  Entered Line Item, Quantity and Booked the Sales Order.

Cause

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