My Oracle Support Banner

'Invalid Primary Salesrep ID' Error In Autoinvoice (Doc ID 332381.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.
Form:OKSAUDET.FMB - Service Contracts Authoring


Symptoms

When running Autoinvoice to import invoices created by Service Contracts Main Billing, the following error is reported in the Autoinvoice log.

Error:

Invalid Primary salesrep id (PRIMARY_SALESREP_ID)

Steps to reproduce:
1. Create a Subscription Agreement contract.
Role = Merchant, Contact name is left out.
2. Approve and sign the contract (the contract becomes active)
3. Run the Service Contracts Main Billing program
4. Run the Autoinvoice Master program
- this errors with the following error:
'Invalid Primary salesrep id (PRIMARY_SALESREP_ID)'
5. Open the contract for update and enter the Salesrep person.
6. Run the Autoinvoince program again.
- the error persists.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.