Cannot Teminate(Return) Support Service Items From Order Management (Doc ID 334417.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

Find when trying to process an RMA that includes both product and service lines,
two separate credit memos are being created, 1 from OM for the product line
and 1 from OKS Contracts for the service line.

This the original sales order has both the product and service line and created one invoice.

EXPECTED BEHAVIOR
Expect that if the sales order generated only one invoice,
then the return of the sales order should only generate one
credit memo.

STEPS
1. Create a sales order with a product line and a service line.
2. Progress sales order through fulfillment and create an invoice.
3.Return the sales order, both the product line and service line.
4. See two credit memo, one for the returned product line via OM
and the other from the service line via contracts.

Cause

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