No Tasks Available After Running "Participation Process: Compensation Workbench" (Doc ID 336856.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.
EXECUTABLE:BENCOMOD - Participation Process: Compensation Workbench
FORM:BENPLENR.FMB - Plan Enrollment Requirements
***Checked for relevance on 23-MAR-2015***

Symptoms

After completing the setups and running the "Participation Process: Compensation Workbench" process, users receive the following message on the Compensation Workbench (CWB) home page and none of the tasks assigned to their compensation plan appear in the Tasks table:

"There are no tasks available at this time, please check again later."

The issue can be reproduced at will with the following steps.

  1. Create the setup for Plan Type for Compensation Workbench.
  2. Create the Plan
  3. Attach the Eligibility to process all the employees.
  4. Create the Plan Enrollment.
  5. Create the Standard Rates for the Plan at Plan level.
  6. Run the Participation Process: Compensation Workbench
  7. Login as User who has HR Professional V4.0 => Compensation Workbench as Administrator
  8. Check the Tasks Table.

Cause

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