Service: How To Map Task Priorities?
(Doc ID 338470.1)
Last updated on MAY 19, 2020
Applies to:Oracle Customer Care - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
How do you set up Task Priorities so that they will appear in the Task Priorities LOV on the Contact Center/Task tab and the Priorities LOV on the Service Request/Task tab?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document