Service: How To Map Task Priorities?
(Doc ID 338470.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Goal
How do you set up Task Priorities so that they will appear in the Task Priorities LOV on the Contact Center/Task tab and the Priorities LOV on the Service Request/Task tab?
Solution
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In this Document
| Goal |
| Solution |