My Oracle Support Banner

Custom Responsibility Receives 'Function not Available to this Responsibility' When Accessing Forms from the Benefits Service Center (Doc ID 342767.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event from the Benefits Service Center by clicking the Commit and Proceed button, the following error occurs:


"Function not available to this responsibility. Change responsibilities or contact your system administrator ".


Steps:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.

2. Navigate to People > Benefits Service Center and query the employee in question.

3. Select Process Life Events from the Desktop Activities drop down menu and click the Commit and Proceed Button.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.