Custom Responsibility Receives 'Function not Available to this Responsibility' When Accessing Forms from the Benefits Service Center (Doc ID 342767.1)

Last updated on JULY 08, 2024

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

When attempting to process a life event from the Benefits Service Center by clicking the Commit and Proceed button, the following error occurs:

"Function not available to this responsibility. Change responsibilities or contact your system administrator ".

Steps:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.

2. Navigate to People > Benefits Service Center and query the employee in question.

3. Select Process Life Events from the Desktop Activities drop down menu and click the Commit and Proceed Button.

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In this Document

Symptoms

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