Order Header Is Closed But All Lines Are Open at AWAITING SHIPPING

(Doc ID 343338.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.



Symptoms

Order header is closed but all lines are Open and in Awaiting Shipping status. There are many other orders using the same Workflow which have processed as expected.

Need order lines to progress to closing.

Cause

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