Unable To Reference Original Sales Order In Return Reference Field Of A New RMA (Doc ID 343710.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Order Management - Version 11.5.8 and later
Information in this document applies to any platform.

Goal

When attempting to create an RMA (Return Material Authorizations), user is unable to reference the original order under which the item to be returned was shipped.   Either an error 'List of Values returned no values' results, or the resulting list of referenced sales orders does not contain the order user wishes to select.

Solution

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