My Oracle Support Banner

11i: AP: AP Does Not Balance to GL (Doc ID 344367.1)

Last updated on APRIL 28, 2023

Applies to:

Oracle Payables - Version 11.5.2 to 11.5.10.2 [Release 11.5]
Oracle General Ledger - Version 11.5.2 to 11.5.10.2 [Release 11.5.2 to 11.5.10]
Information in this document applies to any platform.

Purpose

It is the application user's responsibility to reconcile AP to GL and, when appropriate, to make adjustments to bring
the ledgers into balance. However, support recognizes that there are cases where unbalanced ledgers could be caused by a
bug or where the source of the difference is difficult to find because of the quantity of data. This note sets out the
process for reconciling the ledgers, troubleshooting, and logging a service a request if necessary.

If you have completed the reconciliation and troubleshooting process below and have not found the problem or have
questions about how to correct a problem, you can open a service request by following the steps in
the section labeled Opening a Service Request.
 
The AP subledger may be out of balance because of inconsistent data created by the
application users, for example, when a GL manual adjustment has been made to an AP liability account. In any case
like this, it will be the application user's responsibility to determine the correct entry and either make an adjustment
in the General Ledger, add a transaction in AP, or both. Oracle Support cannot recommend entries when the resolution
of the problem requires the interpretation of an accounting issue.
 
This Note does not apply to all situations where an invoice appears incorrectly on the AP Trial Balance Report.  In
many of those cases, the information will also be incorrect in the GL. If so, the troubleshooting steps below will not
apply.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Reconciliation Process
 Troubleshooting
 Opening a Service Request
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.