Troubleshooting Why a Service Activity Code Is Not In The List Of Values On a Debrief Transaction (Doc ID 353477.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 11.5.9 to 12.2.3 [Release 11.5 to 12.2]
Information in this document applies to any platform.
FORM:CSFFEDBF.FMB - Debrief
***Checked for relevance on 10-Nov-2013***




Goal

This document is intended to aid in the analysis of why a service activity code (SAC; formerly known as Install Base (IB) transaction type) is not showing up in the list of values for a (material) transaction in the Debrief form. The queries posted below are for material debrief only. The labor and expense debrief lines use similar but less complicated queries.

Debrief and Charges are mutually exclusive in what SACs can be used from the list of values, to avoid duplicating actions in Inventory and/or Install Base.

This document assumes the transaction types have been set up, which means:

  1. A transaction billing type has been created - linking the transaction type to a sales order type and line type;
  2. The transaction billing type has been associated to one or more business processes;
  3. The transaction billing type has been set up in Install Base (transaction sub type) and associated to at least the Field Service Report transaction source type.

Solution

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