Users Notification Preference Becomes Disabled In FND_USER_PREFERENCES Table
Last updated on MAY 01, 2017
Applies to:Oracle Workflow - Version 18.104.22.168 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
* FND_USER_PREFERENCES and WF_LOCAL_ROLES tables are changed
* Some users will no longer receive oracle generated emails
* Some notifications cannot be processed because the users notification preference is Disabled.
Checked for relevance on 01-May-2017
The email server crashed and caused an outage of several hours. This outage also caused the recipients notification_preference to change to DISABLED in the FND_USER_PREFERENCES and WF_LOCAL_ROLES tables. Once the outage is fixed, any new and existing notifications will not process since the user(s) notification_preference is now set to DISABLED.
Since there are users that do not have the necessary responsibilities to change their own notification_preference clients need a way to change the notification_preference.
Email Server outage (crash) causes the notification_preference for recipients to become DISABLED in FND_USER_PREFERENCES and WF_LOCAL_ROLES tables.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms