My Oracle Support Banner

Users Notification Preference Becomes Disabled In FND_USER_PREFERENCES Table (Doc ID 360541.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Workflow - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


The email server crashed and caused an outage of several hours.  This outage also caused the recipients notification_preference to change to DISABLED in the FND_USER_PREFERENCES and WF_LOCAL_ROLES tables.  Once the outage is fixed, any new and existing notifications will not process since the user(s) notification_preference is now set to DISABLED.  

Since there are users that do not have the necessary responsibilities to change their own notification_preference clients need a way to change the notification_preference.


Email Server outage (crash) causes the notification_preference for recipients to become DISABLED in FND_USER_PREFERENCES and WF_LOCAL_ROLES tables.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.