Users Notification Preference Becomes Disabled In FND_USER_PREFERENCES Table (Doc ID 360541.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
* FND_USER_PREFERENCES and WF_LOCAL_ROLES tables are changed
* Some users will no longer receive oracle generated emails
* Some notifications cannot be processed because the users notification preference is Disabled.
Checked for relevance on 01-May-2017


Symptoms

The email server crashed and caused an outage of several hours.  This outage also caused the recipients notification_preference to change to DISABLED in the FND_USER_PREFERENCES and WF_LOCAL_ROLES tables.  Once the outage is fixed, any new and existing notifications will not process since the user(s) notification_preference is now set to DISABLED.  

Since there are users that do not have the necessary responsibilities to change their own notification_preference clients need a way to change the notification_preference.

Changes

Email Server outage (crash) causes the notification_preference for recipients to become DISABLED in FND_USER_PREFERENCES and WF_LOCAL_ROLES tables.

Cause

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