How to do Mass Resubmission of Failed SFM Messages (Doc ID 361568.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 24-Jan-2012***


Goal

This datafix has been approved by development for customer consumption on 09/Mar/2012.

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 XNP_MSGS is the table used by the SFM managers to determine what messages have to be processed and by what manager. The event manager processes messages with corresponding msg_id in queue table AQ$XNP_IN_EVT_QTAB. The Inbound manager processes messages from AQ$XNP_IN_MSG_QTAB.

When SFM fails to process a message (for whatever reason), it changes the msg_state in xnp_msgs to 'FAILED'. The message can be manually resubmitted (or retried as it is called) using the following navigation path:

(R) SFM System Administrator
(N) Administration / Queue Console
- Click on the Event Manager Queue
- Click on Details
- Click on a Message in Failed status - then click on 'View XML'
- Click on the message id hyperlink to see the XML details of the message
- Click on the 'Retry Message' hyperlink to resubmit the message
- The message will now be submitted to the Inbound Queue and processed by the Inbound manager. Please note that the SFM Inbound Messages Queue Service concurrent manager must be activated for this message to be processed

This document is intended to resolve situations where the table XNP_MSGS  contains a large number of failed messages making manual resubmission from the user interface impractical.  These messages need to be resubmitted for SFM processing en mass.

Solution

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