Where are the Interaction Center Intelligence Concurrent Programs Under the ICI Administrator Apps Responsibility (Doc ID 363492.1)

Last updated on SEPTEMBER 16, 2014

Applies to:

Oracle Interaction Center Intelligence - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

BIX_DM_AGENT_CALL_SUMMARY_PKG - Populate Interaction Center Intelligence Calls Summary
BIX_UWQ_SUMMARY_PKG - Populate Interaction Center Intelligence UWQ Summary
BIXSUMPB - Populate Interaction Center Intelligence Summary Tables
BIX_DM_SESSIONINFO_SUMMARY_PKG - Populate ICI session summary tables
BIX_DM_EMAIL_SUMMARY_PKG - Populate ICI Email summary Tables
CCT_CLOSE_MEDIA_ITEMS - Close Media Items
CCT_TIMEOUT_MEDIA_ITEMS_RS - Timeout Media items


Goal

Where are the following Oracle Interaction Center Intelligence Concurrent Programs under the ICI Administrator Apps Responsibility ?

Populate Interaction Center Intelligence Calls Summary
Populate Interaction Center Intelligence UWQ Summary
Populate Interaction Center Intelligence eMail Summary Tasks
Populate Interaction Center Intelligence Session Summary Tables


Solution

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