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Self-Service Instruction Text Does Not Appear on Benefit Pages (Doc ID 371062.1)

Last updated on MAY 03, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Find that after setting up a Communication Type for Self Service Instruction text, the instruction text does not appear in Self Service > Benefits.

EXPECTED BEHAVIOR
Expect that after setting up the instruction text it will appear in Self Service > Benefits.

STEPS
The issue can be reproduced at will with the following steps:
1. Create Communication Type.
2. Sign on to Employee Self Service.
3. Navigate to Benefits Selection Region.

Cause

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In this Document
Symptoms
Cause
Solution


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