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OEXOEORD - Validation Failed for the field - Bill To (Doc ID 372009.1)

Last updated on MARCH 05, 2024

Applies to:

Oracle Order Management - Version 11.5.9 to [Release 11.5 to 11.5.10]
Information in this document applies to any platform.


On 11.5.9, when attempting to enter a sales order for a specific customer # 15856, the following error occurs.

Validation Failed for the field - Bill to

Using the seeded defaulting rule for header level Bill To:
1. Related Record > Agreement.Bill To
2. Related Record >Ship to.Bill To
3. Related Record > Customer.Bill To

The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Orders, Returns > Sales Order
3. Enter customer # 15856 and tab out of the field
4. Error displays: Validation Failed for the field - Bill to
5. Ship to Location field populates:
          XXX Prototype Drive
          Dept XXX
          RENO, NV 89511, US
6. Bill to location is blank - it does not populate from the Related Record > Ship To.Bill To
           that is setup in the Customer standard form
7. LOV for Bill-to does not include the address either:
           XXX Prototype Drive
           Dept XXX
           RENO, NV 89511, US

The issue has the following business impact:
Due to this issue, users cannot populate the correct bill-to for this customer




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