Enter Customer In Order Header Errors With Validation Failed for the field - Bill To
(Doc ID 372009.1)
Last updated on DECEMBER 23, 2024
Applies to:
Oracle Order Management - Version 11.5.9 and laterInformation in this document applies to any platform.
Symptoms
Attempting to enter a sales order for a specific customer, the following error occurs:
Using the seeded defaulting rule for header level Bill To:
1. Related Record > Agreement.Bill To
2. Related Record > Ship to.Bill To
3. Related Record > Customer.Bill To
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Orders, Returns > Sales Order
3. Enter customer and tab out of the field.
4. Error displays: Validation Failed for the field - Bill to
5. Ship to Location field populates:
XXX Prototype Drive
Dept XXX
RENO, NV 89511, US
6. Bill to location is blank - it does not populate from the Related Record > Ship To.Bill To
that is setup in the Customer standard form
7. LOV for Bill-to does not include the address either:
XXX Prototype Drive
Dept XXX
RENO, NV 89511, US
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |