Enter Customer In Order Header Errors With Validation Failed for the field - Bill To (Doc ID 372009.1)

Last updated on DECEMBER 23, 2024

Applies to:

Symptoms

Attempting to enter a sales order for a specific customer, the following error occurs:

Using the seeded defaulting rule for header level Bill To:

1. Related Record > Agreement.Bill To
2. Related Record > Ship to.Bill To
3. Related Record > Customer.Bill To


The issue can be reproduced at will with the following steps:

1. Order Management Super User responsibility
2. Orders, Returns > Sales Order
3. Enter customer and tab out of the field.
4. Error displays: Validation Failed for the field - Bill to
5. Ship to Location field populates:
          XXX Prototype Drive
          Dept XXX
          RENO, NV 89511, US
6. Bill to location is blank - it does not populate from the Related Record > Ship To.Bill To
that is setup in the Customer standard form
7. LOV for Bill-to does not include the address either:
           XXX Prototype Drive
           Dept XXX
           RENO, NV 89511, US

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.