When Attempting to Process Life Events, Error: APP-PAY-06304: You Cannot Delete This Entry (Doc ID 375598.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event, the following error occurs:

APP-PAY-06304: You cannot delete this entry while it has future adjustments


STEPS
The issue can be reproduced using the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Attempt to process the life event.
Error message is shown.

Cause

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