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RMA Line stuck in AWAITING_RETURN or AWAITING_RETURN_DISPOSITION (Doc ID 378221.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

User received the quantity into inventory but RMA Line is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" status.

EXPECTED BEHAVIOR

Expect Line status of RMA should be closed after receiving.

STEPS

The issue cannot be reproduced at will, but can be seen with the following steps:

  1. Order Management Super User responsibility ((or equivalent))
  2. Navigate to Sales Order form
  3. Query order number
  4. Find line stuck.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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