RMA Line stuck in AWAITING_RETURN or AWAITING_RETURN_DISPOSITION
(Doc ID 378221.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Order Management - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
User received the quantity into inventory but RMA Line is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" status.
EXPECTED BEHAVIOR
Expect Line status of RMA should be closed after receiving.
STEPS
The issue cannot be reproduced at will, but can be seen with the following steps:
- Order Management Super User responsibility ((or equivalent))
- Navigate to Sales Order form
- Query order number
- Find line stuck.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |