RMA Line stuck in AWAITING_RETURN or AWAITING_RETURN_DISPOSITION (Doc ID 378221.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Data corruption observed in case of RMA. User received the qty into inventory but RMA Line is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" status.

Cause

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