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Customer Merge Fails With Error CS.CS_SR_ACCOUNT_MERGE_PKG.MERGE_CUST_ACCOUNTS (Doc ID 391938.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

How do you debug the Customer Merge when it errors in the SUMMARY REPORT as follows:

From Customer To Customer Status
Abc, Xyz [232520] Abc, Xyz [232519] Merge Failed

ERROR: CS.CS_SR_ACCOUNT_MERGE_PKG.MERGE_CUST_ACCOUNTS?

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Solution

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In this Document
Goal
Solution
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