My Oracle Support Banner

Customer Merge Fails With Error CS.CS_SR_ACCOUNT_MERGE_PKG.MERGE_CUST_ACCOUNTS (Doc ID 391938.1)

Last updated on JULY 29, 2022

Applies to:

Oracle Teleservice - Version to [Release 11.5]
Information in this document applies to any platform.


How do you debug the Customer Merge when it errors in the SUMMARY REPORT as follows:

From Customer To Customer Status
Abc, Xyz [232520] Abc, Xyz [232519] Merge Failed


NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Community Discussions

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.