Last updated on NOVEMBER 09, 2016
Applies to:Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Universal Work Queue - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***
In Universal Work Queue (UWQ), is it possible to use colour coding to highlight certain work items.
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