Attachments Added Via SSHR Are Not Seen In Core HR (Doc ID 399220.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Symptoms

When Self Service applications are submitted with an attachment, the back office is unable to see the attachment.

Example 1 :

Employee Self Service => Leave of Absence => Create an Absence Request => Add Attachment.

Example 2 :

1. Internal Instance 
2. Logged In As User XXXXX
3. Employee Self-Service, Vision Corporation
4. Education and Qualifications
5. Update icon for Qualification IAU Degree
6. See the page : Update Qualification (No possibility to add any attachment on this page)
7. Enter a data
8. Click on Next
9. See the page : Education and Qualifications: Review
10. In the section "Additional Information", add an attachment, apply.
11. Submit
12. See : Your changes have been submitted for manager approval.
13. Logout and log back As XXXXX 
14. Notifications (Self Service Workflow)
15. See and open the notification :Education and Qualification for IAU 20092
16. In the header of the notification, see the attachment : Attachments GPS (Large).jpg
17. Approve
18. Log out and log back as XXXXX 
19. Employee Self-Service, Vision Corporation
20. Education and Qualifications
21. The attachment initially linked to the qualification "IAU Degree" cannot be seen anywhere
22. Also check the notification received by the employee :
      Education and Qualification for XXXXX  has been approved.
     The attachment cannot be seen as well
23. Log out and log back as the approver YYYYYY
     The attachment is still linked to the closed notification.

Conclusion : the attachment linked to the review page is not linked to the employee record after approval.

Cause

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