Last updated on JUNE 14, 2017
Applies to:Oracle Email Center - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
*** Checked for Relevance on 28-Dec-2012 ***
The goal of this document is to know the set-up process and configuration of a TeleService Agent to view Email Messages from the Service Request Interaction History Tab
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