Contact Center Error: 'Active Dashboard Group does not exist for this form. Use the Profile Setup Form to attach an Active Dashboard Group'
(Doc ID 403561.1)
Last updated on OCTOBER 21, 2018
Applies to:Oracle Customer Care - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
In the Contact Center, why does the following message appear when changing the customer type in the Preferences Tab of the Customer Profile form (or) on clicking on the refresh tab in the Contact Center?
'Active Dashboard Group does not exist for this form. Use the Profile Setup Form to attach an Active Dashboard Group'
Responsibility: Customer Support/Field Service Dispatcher/Any Custom Responsibility
Navigation: Service Request -> Customer Management -> Contact Center
1. Query for a customer
2. Go to the Dashboard Tab. Click on Refresh
3. Message appears
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