Contact Center Error: 'Active Dashboard Group does not exist for this form. Use the Profile Setup Form to attach an Active Dashboard Group' (Doc ID 403561.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Customer Care - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 06-SEP-2013***


Goal

Checked for relevance on 30-JAN-2012 

In the Contact Center, why does the following message appear when changing the customer type in the
Preferences Tab of the Customer Profile form (or) on clicking on the refresh tab in the Contact Center?

MESSAGE
'Active Dashboard Group does not exist for this form. Use the Profile Setup Form to attach an
Active Dashboard Group'

Responsibility: Customer Support/Field Service Dispatcher/Any Custom Responsibility
Navigation: Service Request -> Customer Management -> Contact Center

STEPS

1. Query for a customer
2. Go to the Dashboard Tab. Click on Refresh
3. Message appears

Solution

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