Credit Hold Not Applied When Credit Checking Is Enabled At Customer Level (Doc ID 412751.1)

Last updated on OCTOBER 16, 2023

Applies to:

Symptoms

On 11.5.10.2 in Production:
Find Credit Check Hold does not get applied when the the customer is enabled for
credit checking at customer level only.

EXPECTED BEHAVIOR
Expect the new Sales Order to be placed on Credit Hold.

STEPS
The issue can be reproduced at will with the following steps:
1. Payment Terms - enabled for Credit checking. (say Net 30)
2. New Credit Check Rule (not using OCM Default Credit Check Rule) created
for credit checking at Sales Order Level.The new credit check rule does not use
Pre Calculated Exposure.
3. The credit check rule associated with an Order Type (say Standard Order Type)
4. Created a new customer. Enabled the credit check flag at customer level and
say provided $100 for both Credit Limit and Order Credit Limit.
5. Next created a Sales Order - using the above customer, order type, payment terms with
order amt say $200. I expected the order will be put on Credit Hold at the time of booking,
but no hold gets applied.

.

Cause

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