oracle.apps.fnd.cache.CacheException - null connection - on AppsLocalLogin.jsp

(Doc ID 414170.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 01-DEC-2013

Symptoms

When attempting to login via OA_HTML/AppsLocalLogin.jsp the browser shows "internal server error". 

Within the Jserv.log, the following error stack is seen:

 

[03/02/2007 17:58:39:335 CST] oracle.jsp.JspServlet: init
[03/02/2007 17:58:43:993 CST] null
oracle.apps.fnd.cache.CacheException
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:228)
at oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:1485)
at oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:354)
at
oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:210)
at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:169)
at oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:148)
at
oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java :1149)
at oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:1010)
at oracle.apps.fnd.common.logging.DebugEventManager.internalReinit(DebugEventManager.java:979)
at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:946)
at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:933)
at oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:570)
at oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:932)
at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:917)
at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:882)
at oracle.apps.fnd.common.AppsContext.<init>(AppsContext.java:742)
at oracle.apps.fnd.common.WebAppsContext.<init>(WebAppsContext.java:933)
at oracle.apps.fnd.sso.Utils.getAppsContext(Utils.java:511)
at _oa__html._AppsLocalLogin._jspService(_AppsLocalLogin.java:200)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)

Caused by: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache:
java.lang.NullPointerException: null Connection
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:678)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4684)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4507)
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:216)
... 27 more



STEPS
The issue can be reproduced a number of ways, but the symptom is seen when logging in.


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot login.

Cause

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