Sales Order Line is Closed, Even Though the Shipped Quantity is not Within Tolerance
(Doc ID 414888.1)
Last updated on MARCH 28, 2023
Applies to:
Oracle Order Management - Version 11.5.10.2 to 12.2.6 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
When a split Sales Order Line is undershipped, the Order Line is getting closed even though full line quantity is not shipped.
An Under Shipment Tolerance percentage is set, and the remaining 'unshipped' quantity on the specific line does not appear to be within the undershipment tolerance.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |