My Oracle Support Banner

Sales Order Line is Closed, Even Though the Shipped Quantity is not Within Tolerance (Doc ID 414888.1)

Last updated on MARCH 28, 2023

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.6 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

When a split Sales Order Line is undershipped, the Order Line is getting closed even though full line quantity is not shipped.

An Under Shipment Tolerance percentage is set, and the remaining 'unshipped' quantity on the specific line does not appear to be within the undershipment tolerance.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.