Delivery Lines Are Not Transferred To AR Interface, Invoice Interface Not Eligible (Doc ID 416251.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Oracle Order Management - Version 11.5 to 11.5 [Release 11.5]
Information in this document applies to any platform.
*** Checked Relevance on 21-OCT-2014 ***

Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
Find delivery line for specific order line XX is not appearing in the interface lines for invoicing.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Enter and book order
2. Release and Ship confirm
3. Run workflow background program
4. Go to Interface lines and search for the order no
5. If not available, check the workflow status in the order header
6. Status is deferred

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot invoice this line

Cause

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