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Item Instance Relationship (to Parent) not Restored When Component is Repaired and Returned to Customer (Doc ID 416400.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Installed Base - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When a component of a configuration is returned for repair and then returned to the customer, the link to the parent item is removed.

EXPECTED BEHAVIOR

The original configuration should be retained. The product should be returned as
a component of the original parent item.

Steps To Reproduce:


1. Create a product, A, and a component, B.

2. Return component B for repair.

3. Ship the product back to the customer.

4. Open the configuration link for product A. The link to component B no longer exists.

Cause

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In this Document
Symptoms
Cause
Solution
References

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