AME Surrogate Functionality: On Timeout Supervisor Is Returned And Approval Group Is Ignored (Doc ID 421904.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Approvals Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 05-Jul-2013***

Goal

When a timeout occurs on a notification, or when a "No Response" status is passed back to AME, AME is passing back the approver's supervisor.

Expecting AME to pass back the next approver that is generated by the approval rules rules.

Why is this happening?  How do we work around it?

Solution

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