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How To Fix Missing Responsibilities For A User (Doc ID 429852.1)

Last updated on DECEMBER 11, 2020

Applies to:

Oracle Application Object Library - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Oracle Bills of Material - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
Reviewed for Relevance 29 Jul 18.

Goal

This is a consolidation of Top Documents to provide a Single Source for troubleshooting common problems with Missing Responsibilities for a user.

NOTE: Please first review the troubleshooting steps below to apply one that best meets current needs.  Not ALL are required for resolving missing responsibility issues. 


All information contained on this document includes both versions 11i and R12. When something is either 11i or R12 specific, it will be specified.

The symptoms experienced are:

Missing responsibilities for a user may occur if any of the following actions take place:

SUMMARY / CHECKS

When a responsibility is assigned to a user in the Security / User / Define form, triggers are fired to send business events to the Workflow Deferred Agent Listeners. These events need to be processed before the base tables are updated with the changes. (The data used in the forms is derived from views based on certain workflow tables).

These business events are processed by the Workflow Deferred Agent Listener and Workflow Java Deferred Agent Listener.

Check the following:

1. Ensure both workflow services are running, the Workflow Deferred Agent Listener and Workflow Java Deferred Agent Listener.

Run the following code to get status of Listeners:

6. Ensure new user responsibility assigned has a valid effective from date

You are assigning a predefined responsibility to new users. The responsibility does not show up in the menu when the user logs in. The responsibility shows in the Define User form (FNDSCAUS). However, the responsibility does not show in SSWA or Forms.

 

Solution

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In this Document
Goal
 SUMMARY / CHECKS
 1. Ensure both workflow services are running, the Workflow Deferred Agent Listener and Workflow Java Deferred Agent Listener.
 2. Ensure Deferred Workflow Events are being processed.
 3. Ensure the Apache Java Cache Mechanism is working fine.
 4. Ensure the Workflow Background Process request is scheduled to run daily. 
 5. 11i: Ensure Responsibility Assigned to User has no colon (:) in the name after CU2 patch is applied
 6. Ensure new user responsibility assigned has a valid effective from date
Solution
 Diagnostics & Utilities Community:
References

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