Promotional Limits Violated When Entering Order, But No Hold Applied (Doc ID 432827.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Advanced Pricing - Version 11.5.9 to 11.5.10 [Release 11.5]
Oracle Advanced Pricing - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
FORM:OEXOEMOE.FMB - Enter Orders
FORM:OEXOHROH.FMB - Release Holds


Symptoms

On 11.5.10.2 in Production:
When attempting to create a Promotional Modifier with limit and when limit is exceeded we get a warning but the order does not go on hold.

ERROR
Promotional limits violated when entering order, but no hold applied

STEPS
The issue can be reproduced at will with the following steps:
1. <Create Modifier With Limit>
2. <Enter Order line that exceed the limit>

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot count on orders going on hold automatically.

Cause

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