Shipped Order Line Does Not Progress to Close - WFENG_NOT_NOTIFIED (Doc ID 434814.1)

Last updated on NOVEMBER 27, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]
Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders




Symptoms

On 11.5.10 - 12.2 Transaction Fulfillment:
When attempting to progress an order line from status Shipped to close, the following error occurs:

ERROR
ORA-20002:3133 Activity instance FULFILL_LINE is not a notified activity for item OEOL/123
in Package OE_Line_Fullfill Procedure Process_ Fulfillment_set

and see in htmomse11i output file
ERR_RETRY_ROLE = WFENG_NOT_NOTIFIED
ERR_RETRY_USER = 3133: Activity instance 'FULFILL_LINE' is not a notified activity for item 'OEOL/123'.

Steps To Reproduce:
1. Navigate ORDERS/ORDER ORGANIZER.
2. Inquire on order  number
3. Place cursor on line at status Shipped
4. Right click and choose Retry activity in error.

Cause

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