Transaction Errors Processing Form Error: "You Cannot Update an Expired Instance. Instance Needs to Be Un-expired Before Any Updates" (Doc ID 455089.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 11-Sep-2014***

Symptoms

This datafix has been approved by development for Customer consumption 19-Apr-2012.

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After migrating from 11.5.9 to 11.5.10 there were a number of serialized instances that were expired and when these items were shipped back out to the customer the following error occurs:

You cannot Update an Expired Instance. Instance needs to be un-expired before any updates.

The issue can be reproduced with the following steps:
1. Ship serialized Install Base Trackable items to customer
2. Install Base is not updated
3. Review errors in the Transaction Errors Processing form

Cause

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