My Oracle Support Banner

Transaction Errors Processing Form Error: "You Cannot Update an Expired Instance. Instance Needs to Be Un-expired Before Any Updates" (Doc ID 455089.1)

Last updated on OCTOBER 06, 2023

Applies to:

Oracle Installed Base - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]
Oracle Installed Base - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

This data-fix has been approved by development for Customer consumption 19-Apr-2012.

IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle. In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.

If you have any questions or concerns please contact Oracle Support before running the script.

After migrating from 11.5.9 to 11.5.10 there were a number of serialized instances that were expired and when these items were shipped back out to the customer the following error occurs:

You cannot Update an Expired Instance. Instance needs to be un-expired before any updates.

The issue can be reproduced with the following steps:
1. Ship serialized Install Base Trackable items to customer
2. Install Base is not updated
3. Review errors in the Transaction Errors Processing form

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.