My Oracle Support Banner

Depot Repair Order Logistics Lines Show Order Number But Order Lines Do Not Exist (Doc ID 456714.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.
FORM:CSDREPLN.FMB - Repairs



Symptoms

Repair Order Logistics lines have a status of 'ENTERED' and an order number stamped on them, but in Order Management the lines are not visible on the Sales Order number stated and the Repair line cannot be processed further nor can they be resubmitted to Order Management.

The following queries can be used to identify the Logistics lines with the issue:

To identify the data corruption in LOGISTIC lines :

Verify that the Repair number(s) returned by above query has the data corruption in the Actual line. To verify this open the Repair Order returned by above query in the Depot Repair WorkBench and see if the Actual line in Actuals tab has the Order number populated, but does not have the corresponding Order ine in the Sales Order.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.