My Oracle Support Banner

Unable To Find Bill Of Material In Validation/Shipping Org (Doc ID 459125.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 19-OCT-2012***
***Checked for relevance on 29-SEP-2015***

Symptoms

You are attempting to create a RMA for an ATO item, but when trying to save the return line, the following error message displays:

ERROR
"Unable to find bill of material for 4910-CV in Validation/Shipping Organization N01.
The Bill of material for the item must be set up in the item validation Organization parameter or
in the shipping Organization."

STEPS
The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Orders, Returns
3. Sales Order form
4. Enter a new RMA

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.