Saving line - Error: An unexpected error has occurred. Please contact your system administrator.
(Doc ID 460587.1)
Last updated on JANUARY 26, 2020
Applies to:Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.
Unable to save sales order lines in the Sales Order form or from the Pricing and Availability form.
The following error is presented:
'Error: An unexpected error has occurred. Please contact your system administrator.'
Sales Order form:
1. Enter header information.
2. Go to TAB "Line Items".
3. Enter item and quantity.
5. Error message appears.
Pricing and Availability form:
1. Enter information such as: Item, Warehouse and Price List.
2. Click on "Add to Selection" then click on button "Create Order".
3. Error message appears
Debug information shows the following message:
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator.
tax engine call returned unexp error
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