Saving line - Error: An unexpected error has occurred. Please contact your system administrator. (Doc ID 460587.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2015***

Symptoms

Unable to save sales order lines in the Sales Order form or from the Pricing and Availability form.


The following error is presented:
'Error: An unexpected error has occurred. Please contact your system administrator.'

Sales Order form:

1.  Enter header information.

2.  Go to TAB "Line Items".

3.  Enter item and quantity.

4.  Save.

5.  Error message appears.

 

Pricing and Availability form:

1.  Enter information such as: Item, Warehouse and Price List.

2.  Click on "Add to Selection" then click on button "Create Order".

3.  Error message appears

.

Debug information shows the following message:
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator.
LEAVING OE_MSG_PUB.ADD
tax engine call returned unexp error

Cause

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