Last updated on JULY 13, 2016
Applies to:Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2015***
Unable to save sales order lines in the Sales Order form or from the Pricing and Availability form.
The following error is presented:
'Error: An unexpected error has occurred. Please contact your system administrator.'
Sales Order form:
1. Enter header information.
2. Go to TAB "Line Items".
3. Enter item and quantity.
5. Error message appears.
Pricing and Availability form:
1. Enter information such as: Item, Warehouse and Price List.
2. Click on "Add to Selection" then click on button "Create Order".
3. Error message appears
Debug information shows the following message:
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator.
tax engine call returned unexp error
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms