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Saving line - Error: An unexpected error has occurred. Please contact your system administrator. (Doc ID 460587.1)

Last updated on JANUARY 26, 2020

Applies to:

Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

Unable to save sales order lines in the Sales Order form or from the Pricing and Availability form.


The following error is presented:
'Error: An unexpected error has occurred. Please contact your system administrator.'

Sales Order form:

1.  Enter header information.

2.  Go to TAB "Line Items".

3.  Enter item and quantity.

4.  Save.

5.  Error message appears.

 

Pricing and Availability form:

1.  Enter information such as: Item, Warehouse and Price List.

2.  Click on "Add to Selection" then click on button "Create Order".

3.  Error message appears

.

Debug information shows the following message:
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator.
LEAVING OE_MSG_PUB.ADD
tax engine call returned unexp error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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