Service: APP-FND-01206: This Record Already Exists Error While Setting Up Service Activity Codes
(Doc ID 465961.1)
Last updated on JULY 17, 2023
Applies to:
Oracle Teleservice - Version 11.5.8 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
When trying to create new Service Activity Code the following error message is received when saving the record:
"APP-FND-01206 This record already exists. You entered a duplicate value or sequence of values that must be unique for every record"
Navigation steps:
-----------------
For 11.5.8/11.5.9:
"APP-FND-01206 This record already exists. You entered a duplicate value or sequence of values that must be unique for every record"
Navigation steps:
-----------------
For 11.5.8/11.5.9:
(N)Field Service Administrator -> Field Service Setup -> Installed Base -> Transaction Billing Type.
For 11.5.10 release
(N)Customer Support --> Setup --> Charges --> Service Activities and Billing Types
1) Enter transaction type in the Transaction Type field.
2) Tab to line category code, and choose Order (or any value).
3) Tab to next column and choose No update (or any value).
4) Tab to Description field and enter description.
5) Go to Related Billing Type block and choose Labor or any Material or Expense.
6) Go to Order Management Header & Lines type, click org name LOV and you will
get the error message.
(N)Customer Support --> Setup --> Charges --> Service Activities and Billing Types
1) Enter transaction type in the Transaction Type field.
2) Tab to line category code, and choose Order (or any value).
3) Tab to next column and choose No update (or any value).
4) Tab to Description field and enter description.
5) Go to Related Billing Type block and choose Labor or any Material or Expense.
6) Go to Order Management Header & Lines type, click org name LOV and you will
get the error message.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |