Book Exception Error ORA-20001 OE_Order_WF.Book_Order and ORA-06508 OEXOEORD.FMB (Doc ID 470967.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 09-SEP-2014***
Form:OEXOEORD.FMB - Sales Orders


Symptoms

On 11.5.10.2 Order Management:
When attempting to Book an order which was imported from Oracle Field Service, it is not possible to proceed after this error.

"The Booking Activity has errored out, please contact your System Administrator."

- WORKFLOW ORDER LEVEL ERRORS :
Book Exception Error ORA-20001: OE_Order_WF.Book_Order(OEOH, 34087, 47342, RUN)
Wf_Engine_Util.Function_Call(OE_BOOK_WF.BOOK_ORDER, OEOH, 34087, 47342, RUN)

- HEADER PROCESSING MESSAGES :
The Booking Activity has errored out, please contact your System Administrator.
ORA-06508: PL/SQL: could not find program unit being called in Package OE_ORDER_BOOK_UTIL
Procedure Update_Booked_Flag Workflow activity Book has failed. Please fix the errors and retry the activity from the Order Form or the Workflow Monitor.

Cause

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