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Page cannot be displayed when user tries to click on v or n button from the Order Release screen (Doc ID 472226.1)

Last updated on JANUARY 15, 2020

Applies to:

Oracle Transportation Management - Version 5.5 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Feb-2010***
Affects Order Release screen

Symptoms

-- Problem Statement:
On 5.5, When attempting to click on 'n' or 'v' in the Source Location of the Order Release header screen the following error occurs:
This seems to happen on most finders, on the 'v' and 'n' buttons
ERROR
The Page cannot be displayed. HTTP 500 - Internal Server Error

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Log on to OTM and go to, Order Management - Order Release - Order Release - Search
2. Edit an Order release and then click on, 'v' or 'n' next to the Source Location field
3. The error message appears in the window that opens

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot use the 'n' or 'v' button on the Order Release screen.

Cause

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In this Document
Symptoms
Cause
Solution
References

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