R12: Error: "Payments cannot be marked complete" in output for Payment Format Instructions (Doc ID 473215.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Payables - Version: 12.0.0 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.
IBY_FD_PAYMENT_FORMAT module: Format Payment Instructions

Symptoms

On R12, a Payment Process Request (PPR) is stuck in status "Formatting".

The output for the Format Payment Instructions concurrent request shows the error message:

Payments cannot be marked complete because an error was returned by the callout
AP_PMT_CALLOUT_PKG.payments_completed.

The log file shows the message:

oracle.apps.iby.exception.PSException: An error has occured while updating
instruction and payment statuses and marking them as complete.
at oracle.apps.iby.scheduler.FDExtractAndFormatting.
postResults(FDExtractAndFormatting.java:502)
at oracle.apps.iby.scheduler.FDExtractAndFormatting.runMainLogic(FDExtractAn
dFormatting.java:306)
at oracle.apps.iby.scheduler.FDExtractAndFormatting.runPr
ogram(FDExtractAndFormatting.java:141)
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)

An error has occured while updating instruction and payment statuses and
marking them as complete.
An error occurred. Roll back any changes.
Done roll back changes.
Request completed in error.




Steps to Reproduce
Enter a payment process request
Complete it


Due to this issue is not possible to complete EFT payments

.

Cause

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