R12: Error: "Payments cannot be marked complete" in output for Payment Format Instructions

(Doc ID 473215.1)

Last updated on FEBRUARY 26, 2018

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.
IBY_FD_PAYMENT_FORMAT module: Format Payment Instructions


Symptoms

On R12, a Payment Process Request (PPR) is stuck in status "Formatting".

The output for the Format Payment Instructions concurrent request shows the error message:

Payments cannot be marked complete because an error was returned by the callout AP_PMT_CALLOUT_PKG.payments_completed.


The log file shows the message:

oracle.apps.iby.exception.PSException: An error has occured while updating
instruction and payment statuses and marking them as complete.
at oracle.apps.iby.scheduler.FDExtractAndFormatting.
postResults(FDExtractAndFormatting.java:502)
at oracle.apps.iby.scheduler.FDExtractAndFormatting.runMainLogic(FDExtractAn
dFormatting.java:306)
at oracle.apps.iby.scheduler.FDExtractAndFormatting.runPr
ogram(FDExtractAndFormatting.java:141)
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)

An error has occured while updating instruction and payment statuses and
marking them as complete.
An error occurred. Roll back any changes.
Done roll back changes.
Request completed in error.


Cause

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