Order Lines Workflow Not Progressing - Deferred Null Deferred (Doc ID 551005.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Find Sales Orders are not closing after lines are shipped.  Expect the order status to change from BOOKED to CLOSED.  The order is Booked, Pick Release, Ship Confirmed Line is both INV and OM Interfaced and line status = Shipped.
Current activity in the line workflow is:
Line Flow - Generic Fulfill - Deferred Null Deferred R_STANDARD_LINE DEFER_FULFILLMENT

Due to this issue, users cannot progress the order to close.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms