How to Fix a Service Contract Stuck in Status "QA Hold" (Doc ID 552146.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

You have a Service Contract in status 'QA Hold' and it cannot be processed to Active again as the QA Check fails.  The contract needs to be terminated, or expired.

How can the status be changed for the contract so that it can be worked again?

Solution

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