iSupport: "You do not have the adequate permission to access this page" on User Registration (Doc ID 564384.1)

Last updated on FEBRUARY 22, 2015

Applies to:

Oracle iSupport - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 23-Feb-2015***


Symptoms

When GUEST user in iSupport click the "Register" link, the following error occurs:

'You do not have the adequate permission to access this page.
 Please contact your system administrator.

The issue can be reproduced at will with the following steps:
1. Enable guest user in iSupport
2. Log onto ibuhpage.jsp
3. click the Register link.
4. Error occurs

Cause

Sign In with your My Oracle Support account

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