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Workflow Cannot Connect to IMAP Sever: "Unable to Make a Network Connection" (Doc ID 577592.1)

Last updated on JANUARY 02, 2019

Applies to:

Oracle Workflow - Version 12.0.6 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On R12 E-Business Suite:
When attempting to setup an imap server, the following error occurs:

Validation failed for the following parameters -> {INBOUND_SERVER=Unable to make a network connection.}

The issue can be reproduced at will with the following steps:
a. Workflow administrator Web Applications Responsibility
b. Workflow Manager
c. Click on Notification Mailers icon
d. Select Workflow Notification Mailer
e. Select Start from the list of values (top)
g. Click edit button.
h. Click on next

Testing the connection to the imap server from the command line with the following command works perfectly:

$AFJVAPRG -classpath $AF_CLASSPATH -Ddebug=Y -Dprotocol=imap \
-Ddbcfile=$INST_TOP/appl/fnd/12.0.0/secure/<SID>.dbc \
-Dserver=<imapservername> -Dport=143 \
-Daccount=<accountname> -Dpassword=<password> -Dconnect_timeout=120 \
-Dfolder=INBOX oracle.apps.fnd.wf.mailer.Mailer

Cause

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In this Document
Symptoms
Cause
Solution

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